REFUND & RETURN POLICY

Returns Accepted: Yes
Return Window: 30 days from delivery

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused

• No visible signs of damage

• All original packaging must be intact

Any sign of damage will compromise the Luminexia guarantee.

2. Accepted Reasons for Returns

Returns are accepted if:

• The item arrived damaged

• The item is defective

• The wrong item was received

Photo or video proof may be required.

3. Non-Returnable Items

Returns will not be accepted for:

• Normal wear and tear

• Damage caused by misuse

• Items returned without original packaging

• Items damaged after delivery

4. Refund Process

• Approved refunds are issued to the original payment method

• Refunds are processed within 5–10 business days after approval

• Shipping costs are non-refundable unless the item is defective or incorrect

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Contact for Returns

To initiate a return, contact:
support@luminexia.store